At Tonies at US Kids Merchandise, we understand that every moment of childhood is precious. That’s why we’ve designed our delivery process to be as magical and worry-free as the audio adventures your little ones will enjoy with our products.
Quick Processing: All orders are processed within 1-2 business days from our headquarters in Port Jervis, NY, where we carefully package each Tonie with the same care we’d want for our own children’s toys.
Shipping Options Designed for Families
Standard Shipping – $12.95
For families eager to begin their audio adventures sooner, our standard shipping option uses trusted carriers DHL or FedEx. Your order will typically arrive within 10-15 business days after shipment, bringing beloved characters from Disney, DC Comics, and Sesame Street right to your doorstep.
Free Shipping on Orders Over $50
We’re delighted to offer free shipping via EMS for orders totaling $50 or more. While this option takes slightly longer (15-25 business days), it’s perfect for parents planning ahead for birthdays, holidays, or just expanding their child’s screen-free entertainment collection.
Global Delivery (With a Few Exceptions)
Our mission to replace screen time with story time knows few borders! We ship worldwide, except to certain remote locations and parts of Asia where delivery logistics prove challenging. Wherever we can deliver, we’re committed to bringing the magic of Tonies to your family.
Easy Returns Within 15 Days
We want every Tonies experience to be perfect. If for any reason you need to return an item, simply contact our friendly customer service team at [email protected] within 15 days of receiving your order.
Payment Options: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience, making checkout as simple as our Tonies are to operate.
Every Tonies order carries more than just a product – it delivers imagination, learning, and family connection. We can’t wait to be part of your child’s magical playtime adventures!